The Complete Guide to NDIS Home Cleaning: What’s Covered and How to Access It

Home cleaning might not be the first thing that comes to mind when you think about NDIS supports — but for many participants, it’s one of the most meaningful. A clean home supports dignity, wellbeing, and independence. And if your plan includes Assistance with Daily Living (ADL), you may be entitled to fully funded cleaning services.

Here’s everything you need to know about NDIS home cleaning — from eligibility through to finding the right provider.

What Is NDIS Home Cleaning?

NDIS home cleaning refers to domestic assistance services funded through your NDIS plan. This typically covers tasks that you’re unable to perform independently due to your disability, including:

• Vacuuming, mopping, and sweeping floors
• Cleaning bathrooms, toilets, and sinks
• Kitchen cleaning including benchtops, stovetops, and appliances
• Dusting and wiping surfaces
• Changing bed linen and making beds
• Tidying and organising living areas
• Taking out rubbish and recycling

Which Support Category Covers Cleaning?

NDIS cleaning is funded under Core Supports — Assistance with Daily Life (Support Category 1). Within this category, the relevant line item is typically Assistance with Daily Life Tasks in a Group or Shared Living Arrangement or Assistance with Daily Life — other, depending on your living situation.

It’s important to check your plan carefully or speak with your support coordinator to confirm which line items are available to you and how much funding has been allocated.

Am I Eligible for Funded Cleaning?

Eligibility for NDIS-funded cleaning is based on the impact of your disability on your ability to maintain a clean home. The NDIS will consider:

• Whether you have a functional impairment that prevents you from cleaning safely or independently
• Whether cleaning support is “reasonable and necessary” given your disability
• Whether you have informal supports (family or household members) who can reasonably assist

If you’re unsure, your NDIS planner, support coordinator, or Local Area Coordinator (LAC) can help clarify what’s included in your plan.

Self-Managed, Plan-Managed, or Agency-Managed?

How your plan is managed affects how you access cleaning services:

• Agency-managed: You must use NDIS-registered providers. Clean Homes is a registered provider.
• Plan-managed: You can use both registered and unregistered providers, with a plan manager handling payments.
• Self-managed: You have the most flexibility and can choose any provider, paying directly and claiming reimbursement.

How to Get Started with Clean Homes

Getting started is straightforward. Here’s the process:

1. Check your plan: Confirm you have Core Supports funding with ADL or domestic assistance line items.
2. Contact us: Call or submit a booking form and let us know you’re an NDIS participant.
3. We’ll confirm funding: We’ll verify your plan details and confirm what’s covered.
4. Sign a service agreement: A simple agreement outlining the services, frequency, and rates.
5. We’ll send a cleaner: A trusted, background-checked cleaner will come to your home on your agreed schedule.

We handle all invoicing directly with the NDIS or your plan manager — you won’t need to worry about the paperwork.

What to Look for in an NDIS Cleaning Provider

Not all providers offer the same level of service or compliance. When choosing a provider, look for:

• NDIS registration (required for agency-managed participants)
• Police-checked and trained staff
• Clear service agreements with no hidden fees
• Flexibility around scheduling and service types
• Responsive, respectful communication

At Clean Homes, all of our cleaners are background-checked, trained in disability-aware service delivery, and experienced working with NDIS participants across a range of needs.